All VPS servers come with the following support included:
- 24/7 monitoring
- Weekly Server Backup
- Managed access / permissions (up to 4 requests included per year)
- Quarterly Patching
- Quarterly health checks
- Firewall rule changes (up to 4 requests included per year)
- Update Control Panel (if provided by client)
- Offsite WordPress Backups (Daily Database Backup / Weekly file backup) (You must take one of our wordpress maintenance packages and we must have admin access to your site)
Servers do not come with a control panel. SSH Command line access only.
Available on request
Higher service levels available on request tailored to your needs.
Server Snapshots available on request.
Offsite backup schedule and storage can be tailored on request.
Additional costs for support
Work requests outside of the included support charged at: £50 per hour.
Out of hours support available on request here
After 5 or 10 years of the operating system of a server will no longer receive updates, this is termed as End of Life.
We generally use the operating system Ubuntu and the life cycle of versions can be found here
In order to maintain security, maintenance and performance it is necessary to upgrade to the newest operating system.
The best method we have found for this is to create a new server and then migrate the websites over to the new server.
The cost for this varies but involves setting up a new server and migration of websites, for simple servers and sites we usually allow 4 to 5 hours.