Frequently Asked Questions

Our Most Popular Questions…. Answered.

Yes, all our hosting products are fully supported. No ticket systems or call centres. Call or email us for support.
Yes we do. In fact we install almost any apps on to your hosting free of charge.
Yes, all sites are backed up on their own network, however customers using our WordPress Maintenance Service will also have secure off-site backups for peace of mind.
We don’t like contracts. There are no fixed terms or penalties. If you like our service we like to think you’ll stay with us. We have a very high client loyalty rate.
That varies on what you want. Browse the site to see our WordPress Hosting Packages and WordPress Maintenance Plans.
Yes we can. If your site is with another host we can move the site in most cases.
We are a full domain name registrar. That means we deal direct, no middle men. We get the best prices and as usual you’ll get the best service.
Yes we can, from 1 email account to 100, we can do it. We also provided free of charge email forwarding.
Yes it will. All our email accounts can be setup on mobile devices.
Our sites can handle from plenty of visits at once, however if you need more resources to enable a higher number of visitors we can tailor a solution for you.
This varies from website to website and hosting package to hosting package. We can say that all our hosting packages are fully optimised for best performance.
There is no perfect secured website. With enough time any website can be hacked. However, we use very strong methods to protect our clients sites from attack and if anything should go wrong we can restore your site from our backups. For best proactive protection and security we advise you choose a Managed WordPress Package or a bolt on WordPress Maintenance Package to your existing site.
This varies on the extension of domain name you want. For example. .co.uk or com. We can register most extensions directly for you.
Yes we can. We can work with you to transfer your domain to our system.
All our servers are based in the UK.
Yes, but this is a premium service. Costs are available on request. Normal support is provided during normal business hours and days.
Yes it is. If you host your site with us and you need anything done in your hosting control panel we will do that for you free of charge.
We operate a fair use policy. All our sites have unlimited traffic. However if you start to use your server for something it wasn’t designed for, like a site for downloading movies. We’ll talk to you about a better solution.