Emergency – Out of hours support
If you have an emergency and need to contact us out side of business hours you have 3 options.
Send us a message: Using the form
Call us: 01424 400300 (this is a voicemail system that will alert us to your message)
Facebook Message: https://m.me/NeptuneHosting
Please note that emergency support maybe chargeable if requesting work – Out of hours work rates are £80 per hour.
We aim to respond within 1 hour (however our response level is up to 24 hours)
Mon to Fri – 5pm to 9pm
Sat & Sun – 10am to 4pm
If your request is not critical we reserve the right to respond out of hours.
Abuse of this email can result in suspension or termination of your account.